Fran O'Hara, Practice Director, Insight Test Services Fran O'Hara is (co)founder and director of Insight Test Services, providing test consulting, training and managed test services. He specialises in pragmatic approaches to process improvement and associated best practices. Fran is a regular speaker at process improvement and testing conferences. He is an ISEB/ISTQB tutor, a trained SEI CMM lead assessor and TickIT auditor, a fellow of the Irish Computer Society, a TMMi Foundation Director and co-founder of the Irish SIG in Software Testing - SoftTest. www.insight-test.com Back